Order Cancellation Policy

This Order Cancellation Policy governs the cancellation requests for all purchases made on the Match Blast official website. By placing an order, you agree to the cancellation terms outlined below.

1. Cancellation Eligibility

Since our products are digital in‑game items and packages that are activated immediately upon successful payment, orders can only be cancelled under limited circumstances:

• Orders can be cancelled only if the payment has been completed but the digital goods have not yet been delivered or activated to your account.
• Once the game items, power‑up packs or privileges are activated and delivered, cancellation of the order is no longer available.
• Cancellation requests will not be accepted for orders where the digital content has already been used or consumed.

2. How to Submit a Cancellation Request

To apply for order cancellation, please contact our customer support team via email. When submitting your request, please provide the following information for verification:

• Your order number
• Payment confirmation screenshot
• Your registered email address
• Reason for cancellation

We will review your cancellation application within 1‑3 business days. Please do not submit repeated cancellation requests within a short period.

3. Non‑Cancellable Scenarios

We cannot process cancellation requests in the following situations:

• Digital in‑game content has been activated and delivered to your account.
• You have already used the purchased game items or privileges.
• The order was placed using fraudulent, stolen or unauthorized payment methods.
• You submit a cancellation request after the digital goods have been consumed.

4. Cancellation Processing & Refund

If your cancellation request is approved, the corresponding amount will be refunded to your original payment account. Refund processing time depends on your third‑party payment provider and may take 3‑10 business days. We do not charge any additional cancellation fees for valid approved requests.

5. Order Status After Cancellation

After successful cancellation, the order status will be marked as cancelled. The related digital goods will not be delivered to your account. Please note that cancelled orders cannot be restored.

6. Policy Modifications

We reserve the right to update this Order Cancellation Policy at any time. Revised terms will be published on this page. Continued use of our services constitutes acceptance of the updated policy.

7. Contact Us

For any questions regarding order cancellation, please reach out to our support team:

Email: 18367904430@163.com

Address: Unit 5123, Jiahui Plaza, Jiahui Xincheng, No. 3027 Shennan Middle Road, Funan Community, Futian Subdistrict, Futian District, Shenzhen