Refund & Returns Policy

This Refund & Returns Policy applies to all digital purchases made on the Match Blast official website. Since our products are digital in‑game packages and virtual items, physical returns are not applicable. By purchasing any digital goods on our site, you agree to the refund and return terms set out below.

1. General Rules for Digital Products

All our offerings are digital virtual goods. Once purchased and activated, these items are immediately delivered to your game account. Due to the nature of digital content, returns for used or activated virtual items are generally not accepted.

2. Eligible Refund Scenarios

Refund requests may be considered only under the following valid circumstances:

• Payment was successfully completed, but the purchased digital package was never activated or delivered to your account.
• Technical failure on our side caused the purchased items to be unavailable and cannot be fixed after our support team’s troubleshooting.
• Duplicate charges occurred due to system or payment gateway error.

3. Non‑Refundable Situations

We will not approve refunds in these cases:

• The digital in‑game items have been activated, accessed or used by you.
• You change your mind after completing the purchase.
• You encounter personal device or network issues that prevent you from using the game content.
• The order was placed using fraudulent, stolen or unauthorized payment methods.
• You have already consumed the purchased virtual resources.

4. How to Submit a Refund Request

To apply for a refund, please send an email to our customer support. Please include the following information for verification:

• Your order number
• Payment confirmation screenshot
• Your registered email address
• Detailed description of your issue

Our team will review your application within 1‑3 business days. Please do not send repeated refund requests within a short time.

5. Refund Processing Time

If your refund request is approved, funds will be returned to your original payment method. The actual arrival time depends on your third‑party payment provider, and normally takes 3‑10 business days. No extra handling fees will be charged for approved refunds.

6. No Physical Returns

We do not sell physical goods. Therefore, physical return of products is not available. All disputes are handled by our customer service team through email communication.

7. Policy Updates

We reserve the right to modify this Refund & Returns Policy at any time. Revised terms will be published on this page. Continued use of our services means you accept the updated policy.

8. Contact Us

If you have any questions regarding refunds or returns, please contact our support team:

Email: 18367904430@163.com

Address: Unit 5123, Jiahui Plaza, Jiahui Xincheng, No. 3027 Shennan Middle Road, Funan Community, Futian Subdistrict, Futian District, Shenzhen